Intel® Ethernet Adapters and Devices User Guide
Diagnostics in Intel® PROSet
Intel’s diagnostic software lets you test the adapter to see if there are problems with the adapter hardware, the cabling, or the network connection. Refer to About Intel® PROSet for an overview of this software.
Intel PROSet allows you to run the following types of diagnostic tests on supported Windows* operating systems:
Connection test: Verifies network connectivity by pinging the DHCP server, WINS server, and gateway.
Cable tests: Provides information about cable properties.
Hardware tests: Determines if the adapter is functioning properly.
The Cable Test is not supported on all adapters and will not run on Direct Attached Cables (DAC) or fiber cables. The Cable Test will only be available on adapters that support it.
In Intel® PROSet Adapter Configuration Utility (Intel® PROSet ACU), use the Diagnostics panel.
The availability of these tests is dependent on the adapter and operating system. Tests may be disabled if:
The port is used as a manageability port.
The tests are being run from a virtual machine.
Windows diagnostics are not supported on ports based on an Intel® Ethernet Controller I225 and will fail.
Testing from Windows PowerShell*
Intel provides two PowerShell* cmdlets within Intel PROSet for Windows PowerShell software for testing your device:
Test-IntelNetDiagnostics runs the specified test suite on the specified device. See theTest-IntelNetDiagnostics cmdlet help inside PowerShell plus the following table for more information.Test-IntelNetIdentifyAdapter blinks the LED on the specified device.
The following table describes the possible result codes from the
ResultCode | Result Code | Description |
|---|---|---|
RESULT_PING_GATEWAY_PASS | 00 | Successfully pinged gateway address <X>. |
RESULT_PING_DHCP_PASS | 01 | Successfully pinged DHCP address <X>. |
RESULT_PING_DNS_PASS | 02 | Successfully pinged DNS address <X>. |
RESULT_PING_WINS_PASS | 03 | Successfully pinged WINS address <X>. |
RESULT_TEST_ALREADY_RUNNING | 04 | An instance of this test is already running. You can only have one test running at a time. |
RESULT_TCPIP_NOT_BOUND | 05 | TCP/IP protocol is not configured. To run this test configure this connection to use the TCP/IP protocol. |
RESULT_INVALID_IP | 07 | The IP address for this connection is invalid. Possible cause: The system may be waiting for a response from a DHCP server. |
RESULT_INVALID_STATIC_IP | 09 | The IP address for this connection is invalid. |
RESULT_ANS_BOUND | 18 | You cannot run this test while the device is included in a team or VLAN. |
RESULT_FORCE_LOW_SPEED | 19 | Auto-negotiation is not enabled on the device. The device has been configured to force a lower speed. |
RESULT_AUTO_NEG_IN_PROGRESS | 20 | Auto-negotiation is not complete on this device. Please wait and try again later. |
RESULT_CAT5_CABLE_NEEDED | 21 | A Category 5 (or better) cable is required to run at 1Gbps. The cable connected to the device either is not Category 5 (or better) or has faulty wires. |
RESULT_NOT_MAX_SPEED | 22 | Link speed: <X> Mbps. The link partner is not capable of higher speeds. |
RESULT_1000_NOT_CHOOSEN | 23 | The link partner is not advertising a compatible speed. Please check that the link partner supports 1Gbps. |
RESULT_POWER_SAVER | 24 | Link speed has been reduced because a Power Saver option is enabled. Disable power saving in your OS settings and run the test again. |
RESULT_SELF_FORCE_LOW_SPEED | 25 | The device is configured to force a lower speed. |
RESULT_NO_CABLE_PROBLEMS | 26 | No cable problems detected. |
RESULT_CANT_RUN_TEST | 27 | Could not run the test at this time. Please try again later. |
RESULT_BAD_CONNECTION | 33 | The test detected a bad connection. Distance to problem: <X> meters. |
RESULT_REMOTE_RECV_PASS | 34 | Passed |
RESULT_REMOTE_RECV_FAIL | 35 | Failed |
RESULT_REMOTE_RECV_UNKNOWN | 36 | Cable quality is unknown. |
RESULT_REMOTE_LOCAL_PASS | 37 | Passed |
RESULT_REMOTE_LOCAL_FAIL | 38 | Failed |
RESULT_REMOTE_LOCAL_UNKNOWN | 39 | Cable quality is unknown. |
RESULT_POLARITY_NORMAL | 40 | Cable polarity is normal. |
RESULT_POLARITY_REVERSED | 41 | Cable polarity is reversed. |
RESULT_CABLE_LENGTH | 42 | Cable length: <X> meters. |
RESULT_FULL_SPEED | 43 | This device is running at full speed. |
RESULT_POOR_AUTONEG | 44 | Cable quality is poor or no cable is connected. Possible causes: Faulty cable; faulty connector; or a speed/duplex mismatch. Verify that the speed/duplex setting on the switch/hub is configured for auto-negotiation. |
RESULT_QUALITY_POOR | 45 | Cable quality is poor or no cable is connected. Possible causes: Faulty cable; faulty connector; or a speed/duplex mismatch. |
RESULT_QUALITY_ADAQUATE | 46 | Cable quality is adequate. |
RESULT_QUALITY_GOOD | 47 | Cable quality is good. |
RESULT_QUALITY_EXCELLENT | 48 | Cable quality is excellent. |
RESULT_QUALITY_UNKNOWN | 49 | Cable quality is unknown. |
RESULT_QUALITY_IMPD_MISMATCH | 50 | The test detected a frequency response that does not meet IEEE specifications. |
RESULT_NO_LINK | 51 | This device does not have link. Make sure the cable is connected and the speed and duplex settings are configured correctly on the device and link partner. |
RESULT_EEPROM_PASS | 52 | Passed |
RESULT_FIFO_PASS | 53 | Passed |
RESULT_REGISTER_PASS | 54 | Passed |
RESULT_INTERRUPT_PASS | 55 | Passed |
RESULT_LOOPBACK_PASS | 56 | Passed |
RESULT_EXTENDED_LOOPBACK_PASS | 57 | Passed |
RESULT_EEPROM_FAIL | 58 | Failed |
RESULT_FIFO_FAIL | 59 | Failed |
RESULT_REGISTER_FAIL | 60 | Failed |
RESULT_INTERRUPT_FAIL | 61 | Failed |
RESULT_LOOPBACK_FAIL | 62 | Failed |
RESULT_EXTENDED_LOOPBACK_FAIL | 63 | Failed |
RESULT_NVM_INTEGRITY_PASS | 64 | Passed |
RESULT_NVM_INTEGRITY_FAIL | 65 | Failed |
RESULT_DEVICE_NEEDS_RESTART | 66 | This device requires a restart. |
RESULT_BOOTED | 67 | Could not run the test at this time. The device may be connected to a remote target. Disconnecting the cable will enable the test. |
RESULT_MANAGEABILITY_SET | 68 | Could not run the test at this time. This device is used as a manageability port. Disconnecting the cable will enable the test. |
RESULT_TEST_NOT_SUPPORTED | 69 | The device does not support this test. |
RESULT_CONNECTION_TEST_FAILED | 70 | This test relies on a response from a gateway; DNS; DHCP; or WINS server and no such response was received. Any such server for this connection may be unavailable or misconfigured. |
RESULT_UNKNOWN_CONNECTION | 71 | Cable integrity is unknown. |
RESULT_CONNECTION_TEST_FAILED_APIPA | 72 | This test relies on a response from a gateway; DNS; DHCP; or WINS server and no such response was received. Any such server for this connection may be unavailable or misconfigured.This device is configured to automatically obtain an IP address but no DHCP server is present on the network. Windows selected an IP address using alternate private IP addressing. |
RESULT_THERMAL_SENSOR_PASS | 73 | Temperature is normal. |
RESULT_THERMAL_SENSOR_FAIL | 74 | Possible values: The device overheated and was stopped. The device overheated, and link speed was reduced. |